Warranty Policy

1. Introduction

This Warranty Policy applies to products purchased through E2C-shop, operated by E2C B.V.

E2C-shop specializes in the sale of energy storage batteries, inverters, solar energy storage systems, and related renewable energy accessories for residential and commercial applications across Europe.

Products sold through E2C-shop are generally covered by the official manufacturer warranty subject to the warranty terms, conditions, exclusions, and procedures established by the respective product manufacturers.

Company Information

E2C-shop / E2C B.V.

Aploniastraat 33

3084 CC Rotterdam

Netherlands

Chamber of Commerce (KVK): 65432231

VAT Number: NL 856 109 745 B02

Email: info@e2c-shop.com

2. Warranty Coverage

Warranty periods, coverage scope, and claim procedures may vary depending on:

• Product brand

• Product model

• Product category

• Installation environment

• Manufacturer warranty conditions

Warranty coverage generally applies only to manufacturing defects or product failures occurring under normal operating conditions and proper installation.

E2C-shop acts as a reseller and warranty support facilitator and does not provide independent product performance guarantees beyond applicable legal obligations.

3. Warranty Eligibility

Warranty coverage may apply only where products:

• Were purchased directly from E2C-shop

• Remain identifiable through valid serial numbers

• Have been installed by qualified electricians or certified installers

• Have been installed and operated in accordance with manufacturer instructions

• Have been used under normal operating and environmental conditions

• Have not been modified, opened, or repaired without authorization

Customers may be required to provide:

• Proof of purchase

• Product serial number

• Installation information

• Installer details

• Photos or videos of the issue

• Error codes or monitoring screenshots

• Product monitoring logs where applicable

Warranty eligibility may be affected where sufficient supporting information cannot be provided.

Warranty coverage may be non-transferable unless otherwise permitted by the respective manufacturer.

4. Installation Responsibility & Compliance

Battery systems, inverters, and related electrical products contain electrical components that require proper installation, handling, operation, and maintenance.

All batteries, inverters, and related electrical products sold through E2C-shop should be installed by qualified electricians or certified professionals in accordance with:

• Local electrical regulations

• Grid connection requirements

• Applicable safety standards

• Manufacturer installation manuals and operating instructions

Professional installation is strongly recommended.

Customers are solely responsible for:

• Installation compliance

• System compatibility

• Grid approval requirements

• Local permit obligations

• Electrical configuration

• Safe operation and maintenance

Improper installation, incorrect configuration, unauthorized modifications, or incompatible system integration may void warranty eligibility.

High-voltage battery systems and electrical installations must not be installed, modified, serviced, opened, or repaired by unqualified persons.

5. Warranty Does Not Cover

Warranty coverage does not apply to damages, failures, defects, or reduced performance resulting from:

• Improper installation

• Unauthorized modifications or repairs

• Incorrect wiring or electrical configuration

• Incompatible products or system integration

• Physical damage, misuse, negligence, or abuse

• Water damage, flooding, corrosion, fire, lightning, or natural disasters

• Environmental conditions outside manufacturer specifications

• Improper ventilation, overheating, or freezing conditions

• Transport or storage damage occurring after delivery

• Failure to follow manufacturer instructions

• Use outside intended product specifications

• Software or firmware modifications

• Third-party accessory incompatibility

• Cosmetic wear and tear not affecting functionality

Products with removed, altered, or damaged serial number labels may not qualify for warranty service.

Improper storage, transport, or handling after delivery may affect warranty eligibility.

6. Software, Firmware & Monitoring Platforms

Certain products may rely on:

• Software systems

• Firmware updates

• Monitoring platforms

• Mobile applications

• Cloud-based services

• Third-party communication systems

Availability, compatibility, and functionality of these services may depend on the manufacturer or third-party providers.

E2C-shop does not guarantee uninterrupted availability of software platforms, cloud services, remote monitoring systems, or firmware compatibility.

Software, firmware, or monitoring platform functionality may change due to manufacturer updates or third-party service modifications.

7. Dead on Arrival (DOA) & Delivery Inspection

Customers are required to inspect products immediately upon delivery.

Any products arriving damaged, defective, incomplete, or visibly affected during transport must be reported to E2C-shop within 48 hours after delivery.

Customers may be required to provide:

• Photos of packaging

• Photos of products

• Shipping labels

• Delivery documentation

• Description of the issue

Failure to report transport damage or visible delivery issues within the required timeframe may affect claim eligibility where permitted by applicable law.

8. Warranty Claim Process

To submit a warranty claim, customers should contact the E2C-shop support team and provide:

• Order number

• Product model

• Product serial number

• Detailed issue description

• Supporting photos or videos

• Monitoring screenshots or error codes where applicable

Contact Information

Email: info@e2c-shop.com

E2C-shop may assist with:

• Initial troubleshooting

• Manufacturer communication

• Warranty coordination

• Technical support guidance

• Repair or replacement arrangements where applicable

Warranty processing times may vary depending on manufacturer procedures, technical evaluation requirements, transport arrangements, and product availability.

9. Repair, Replacement & Manufacturer Decisions

Depending on manufacturer warranty policies, defective products may be:

• Repaired

• Replaced

• Sent to authorized service centers

• Evaluated directly by the manufacturer

Warranty resolutions remain subject to:

• Technical inspection

• Manufacturer approval

• Product testing results

• Warranty eligibility verification

Replacement products may include repaired, refurbished, equivalent, or successor models where permitted by manufacturer warranty policies.

10. Shipping & Transport Costs

Customers may be responsible for shipping, transport, packaging, insurance, customs, inspection, or handling costs associated with warranty claims unless otherwise required by law or agreed otherwise in writing.

Lithium battery products may require specialized transport arrangements under applicable transport regulations.

Customers are responsible for ensuring safe packaging and transport compliance when returning products.

Unsafe, damaged, leaking, swollen, or improperly packaged lithium battery products may be refused for transport or inspection.

11. Limitation of Liability

To the fullest extent permitted by applicable law, E2C-shop and E2C B.V. shall not be liable for:

• Loss of electricity generation

• Downtime losses

• Loss of profits or revenue

• Installation or labor costs

• Removal or reinstallation costs

• Indirect or consequential damages

• Data loss

• Monitoring platform interruptions

• Grid disconnection losses

• Third-party service failures

• Compatibility issues

• Damages caused by improper installation or misuse

Warranty coverage is limited to repair, replacement, or manufacturer-approved remedies for the defective product only.

Total liability shall in all cases be limited to the purchase value of the relevant product unless otherwise required by mandatory applicable law.

12. No Independent Performance Guarantee

E2C-shop does not independently guarantee:

• Energy production levels

• Battery lifespan

• System performance

• Electricity savings

• Financial returns

• Grid compatibility

• Continuous software availability

Performance results may vary depending on installation quality, environmental conditions, usage patterns, software configuration, grid conditions, and manufacturer updates.

13. Applicable Law

This Warranty Policy shall be governed by the laws of the Netherlands.

Mandatory consumer protection rights under applicable European laws remain unaffected.

14. Changes to This Warranty Policy

E2C-shop reserves the right to modify or update this Warranty Policy at any time.

Updated versions become effective upon publication on the website.

15. Contact Information

E2C-shop / E2C B.V.

Aploniastraat 33

3084 CC Rotterdam

Netherlands

Email: info@e2c-shop.com