Shipping Policy

Last Updated: May 2026

1. Shipping Coverage

E2C-shop provides shipping services for energy storage batteries, inverters, solar energy storage products, and related accessories within the Benelux region (Netherlands, Belgium, and Luxembourg), with selected shipping options available across other European countries.

Shipping availability depends on:

• Product category

• Product availability

• Transport regulations

• Battery transportation restrictions

• Delivery destination

• Local carrier availability

• Site accessibility and delivery conditions

If your location is outside our standard delivery area, please contact our customer service team before placing an order.

E2C-shop reserves the right to refuse, postpone, or cancel shipments to locations that are unsafe, inaccessible, restricted by transport regulations, unsuitable for pallet or hazardous goods deliveries, or not supported by available carriers.

Customers are responsible for compliance with applicable local import, export, customs, delivery, product registration, and regulatory requirements in the destination country.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

• Processing times may vary during holidays, peak sales periods, stock shortages, or supplier delays.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Certain products may require additional preparation, pallet packaging, transport documentation, serial number verification, or compliance checks before shipment.

• Orders containing lithium battery products may require additional transport handling procedures.

Order processing time does not include delivery transit time.

Once the order has been shipped, customers will receive shipping confirmation and tracking information where available.

E2C-shop reserves the right to ship orders in multiple or partial shipments where necessary without additional notice.

Partial shipments do not constitute incomplete performance where remaining products are shipped separately within a reasonable time.

3. Shipping Methods

Depending on the product type and destination, E2C-shop works with different logistics partners and freight carriers.

• Small accessories may be shipped via parcel delivery services.

• Batteries, inverters, and heavy electrical equipment may be shipped through specialized freight carriers.

• Lithium battery products may require carriers experienced in regulated or hazardous goods transportation.

• Pallet deliveries may require scheduled appointments depending on the destination, carrier, and site conditions.

All transport partners are selected to support safe and compliant delivery processes.

E2C-shop is not responsible for carrier-related delays, missed delivery appointments, routing changes, transport interruptions, handling incidents, or damages occurring beyond reasonable control after shipment handover to third-party logistics providers.

Carrier terms, route limitations, delivery procedures, and handling requirements may apply in addition to this Shipping Policy.

4. Shipping Costs

Shipping costs are displayed during checkout or communicated before order confirmation where manual freight calculation is required.

Free delivery promotions may apply only to selected products, order values, or delivery regions within the Benelux area.

Free delivery does not necessarily include:

• Remote areas

• Islands or special transport zones

• Pallet deliveries requiring special handling

• Express delivery requests

• Re-delivery caused by failed delivery attempts

• Special lithium battery transportation requirements

• Customs, import duties, or local taxes

• Crane, lift-gate, storage, or site-specific delivery services

Additional shipping charges may apply for:

• Remote delivery areas

• Islands or special transport zones

• Pallet deliveries requiring special handling

• Express delivery requests

• Re-delivery caused by failed delivery attempts

• Special lithium battery transportation requirements

• Failed delivery, storage, or return transport

• Incorrect or incomplete delivery information

Customers are responsible for verifying shipping charges before completing the order.

Refused shipments, undeliverable shipments, or deliveries rejected without valid legal reason may be subject to return transport charges, storage fees, restocking deductions, or handling costs where permitted by applicable law.

5. Delivery Time

Estimated delivery times vary depending on the destination country, product availability, shipment type, carrier capacity, and transport conditions.

Typical delivery times within Europe are:

• Accessories: 2–7 business days

• Inverters: 3–10 business days

• Battery systems: 5–12 business days

Delivery times are estimates only and are not guaranteed.

Specific delivery dates cannot be guaranteed unless explicitly agreed in writing by E2C-shop.

Delivery delays may occur due to:

• Carrier delays

• Customs inspections

• Weather conditions

• Port congestion

• Regulatory inspections

• Local logistics disruptions

• Lithium battery transport restrictions

• Force majeure events

• Labor strikes

• Cyberattacks

• Government restrictions

• Border controls

• Epidemics or pandemics

• Supplier or warehouse delays

E2C-shop shall not be liable for delays caused by third-party logistics providers or circumstances beyond reasonable control.

Customers are advised not to schedule installation appointments, electrician visits, construction work, or dependent project activities until all products have been successfully delivered, inspected, and confirmed complete.

E2C-shop shall not be responsible for installation costs, waiting time, contractor fees, downtime, or project delays resulting from shipping delays.

6. Delivery Inspection & Proof of Delivery

Customers are required to inspect shipments immediately upon delivery.

Before signing for delivery, customers should check the shipment for:

• Visible packaging damage

• Missing packages

• Opened or resealed packaging

• Pallet damage

• Water damage

• Impact damage

• Incorrect product quantity

If there is visible damage to the packaging or products, customers should:

• Note the damage with the delivery driver where possible

• Mark the delivery receipt as damaged or subject to inspection where applicable

• Take clear photos of the packaging, pallet, shipping label, and products

• Contact E2C-shop within 48 hours after delivery

Signing a delivery receipt without noting visible damage may affect transport damage claim eligibility.

Claims submitted after this period may not qualify for transport damage compensation where permitted by applicable law.

Customers should not install, activate, or operate products that appear damaged during transport.

7. Failed Delivery, Site Access & Storage Fees

Customers are responsible for:

• Providing accurate and complete delivery information

• Ensuring safe and suitable delivery access

• Providing access for pallet shipments and heavy equipment where required

• Being available for scheduled deliveries where applicable

• Ensuring that delivery locations are suitable for freight vehicles, pallet trucks, and heavy goods unloading

• Informing E2C-shop in advance of access restrictions, stairs, narrow streets, gated areas, elevators, loading zones, or delivery time limitations

Additional delivery charges, storage fees, return shipping costs, redelivery fees, or handling fees may apply if:

• Delivery is refused without valid reason

• The customer is unavailable for scheduled delivery

• Incorrect or incomplete delivery information was provided

• The shipment cannot be completed due to site access restrictions

• Delivery conditions are unsafe or unsuitable

• Delivery requires additional services not included in the original shipping charge

E2C-shop reserves the right to refuse, postpone, or redirect deliveries where safety risks, access restrictions, or unsuitable delivery conditions exist.

Unless expressly agreed in writing, delivery is made to the address provided and does not include indoor placement, installation, unpacking, lifting, mounting, wiring, or disposal of packaging materials.

8. Lithium Battery Transportation

Lithium battery products are classified as regulated or hazardous goods for transportation.

All battery shipments are handled according to applicable transport and safety regulations.

Lithium battery products may require:

• Specialized carriers

• Additional packaging

• Hazardous goods documentation

• Restricted shipping methods

• Additional safety inspections

• Route or country limitations

• Carrier acceptance approval

Shipping availability for lithium battery products may change due to carrier policies, legal restrictions, product classification, or safety requirements.

Customers returning battery products must ensure proper packaging and compliance with applicable transport regulations.

Improperly packaged, leaking, damaged, swollen, opened, modified, or unsafe battery returns may be refused for safety reasons.

Customers may be responsible for additional costs related to unsafe battery handling, specialized return transport, inspection, disposal, or regulatory requirements.

9. Ownership & Risk Transfer

Ownership of the products transfers to the customer after full payment has been received.

Risk of loss or damage transfers to the customer upon successful delivery to the provided shipping address, unless mandatory consumer protection laws provide otherwise.

For return shipments, the customer is responsible for the products until they are safely received, inspected, and accepted by E2C-shop.

Customers are advised to use trackable and insured return shipping methods.

E2C-shop is not responsible for lost, damaged, unsafe, or improperly packaged return shipments arranged by the customer.

10. International Deliveries

For deliveries outside the European Union, additional customs duties, import taxes, clearance fees, brokerage fees, inspections, or local charges may apply.

These charges are the responsibility of the customer unless otherwise stated.

Customers are responsible for complying with local import regulations, export regulations, customs requirements, product restrictions, registration obligations, and safety standards applicable in their destination country.

E2C-shop is not responsible for:

• Delays caused by customs authorities

• Import clearance procedures

• Regulatory inspections

• Seizures or refusals caused by local restrictions

• Additional duties, taxes, or customs charges

• Failure by the customer to comply with local import rules

Where export or import restrictions prevent lawful shipment, E2C-shop may cancel the order and refund eligible payments where applicable.

11. Order Tracking

Where available, tracking information will be provided after shipment confirmation.

Tracking availability may vary depending on the carrier, destination country, and shipment type.

Tracking updates may be delayed or incomplete due to carrier systems, freight forwarding processes, or cross-border logistics.

Customers are responsible for monitoring shipment updates and delivery notifications.

Failure to respond to carrier delivery notifications may result in failed delivery, storage fees, or return transport costs.

12. Force Majeure

E2C-shop shall not be liable for delay, failure, interruption, or additional costs caused by events beyond reasonable control, including but not limited to:

• Natural disasters

• Fire

• Flooding

• Severe weather

• War or civil unrest

• Terrorism

• Labor strikes

• Cyberattacks

• Pandemics or epidemics

• Government restrictions

• Border closures

• Energy shortages