Privacy Policy

Last Updated: May 2026

1. Introduction

E2C-shop, operated by E2C B.V., respects your privacy and is committed to protecting your personal data.

E2C B.V. acts as the data controller for personal data processed through E2C-shop.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

E2C-shop processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.

2. Company Information

E2C B.V. / E2C-shop
Aploniastraat 33
3084 CC Rotterdam
Netherlands

Chamber of Commerce (KVK): 65432231
VAT Number: NL 856 109 745 B02

Email: info@e2c-shop.com

3. Personal Data We Collect

We may collect and process the following personal data:

Information you provide directly:

· Name

· Company name

· Billing and shipping address

· Email address

· Phone number

· VAT number

· Payment information

· Order details

· Customer support communications

Information collected automatically:

· IP address

· Browser type

· Device information

· Website usage data

· Cookies and tracking information

· Shopping cart activity

· Referral and marketing source data

4. How We Use Your Data

We use your personal data for the following purposes:

· Processing and shipping orders

· Providing customer support

· Managing warranty and return requests

· Processing payments

· Sending order confirmations and updates

· Improving website functionality and user experience

· Fraud prevention and website security

· Compliance with legal obligations

· Managing customer accounts

· Marketing communications (only where permitted)

· Analytics and performance monitoring

5. Legal Basis for Processing

We process personal data based on:

· Contractual necessity

· Legal obligations

· Legitimate business interests

· Customer consent where required

6. Sharing Personal Data

We may share your personal data with trusted third parties when necessary, including:

· Payment providers

· Shipping and logistics companies

· Warranty and service partners

· IT and website service providers

· Analytics and marketing providers

· Government authorities where legally required

We do not sell personal data to third parties.

7. International Data Transfers

Some service providers may process data outside the European Economic Area (EEA).

Where applicable, E2C-shop ensures appropriate safeguards are in place in accordance with GDPR requirements, including the use of Standard Contractual Clauses (SCCs) where necessary.

8. Data Retention

We retain personal data only for as long as necessary for:

· Order processing

· Warranty support

· Legal and tax obligations

· Business administration

Certain data may be retained for longer periods where required by Dutch tax laws or other legal obligations.

Typical retention periods may include:

· Order and invoice records: up to 7 years

· Warranty-related records: for the duration of the warranty period and applicable legal limitation periods

· Marketing consent records: until consent is withdrawn

· Analytics and website usage data: typically between 14 and 26 months

When personal data is no longer required, it will be securely deleted or anonymized.

9. Customer Rights Under GDPR

Under GDPR, customers have the right to:

· Access personal data

· Correct inaccurate data

· Request deletion of personal data

· Restrict or object to data processing

· Request data portability

· Withdraw consent at any time

To exercise these rights, please contact us at:

info@e2c-shop.com

Customers also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

E2C-shop does not use automated decision-making or profiling that produces legal or similarly significant effects on customers.

10. Cookies & Tracking Technologies

E2C-shop uses cookies and similar technologies to improve website functionality and user experience.

Cookies may include:

· Necessary cookies

· Functional cookies

· Analytics cookies

· Marketing and advertising cookies

Cookies may be used for:

· Website functionality

· Analytics

· Shopping cart management

· Marketing and advertising

· Performance monitoring

Customers can manage cookie preferences through browser settings or cookie consent tools.

Please refer to our separate Cookie Policy for more information.

11. Data Security

E2C-shop takes appropriate technical and organizational measures to protect personal data against:

· Unauthorized access

· Data loss

· Misuse

· Alteration

· Disclosure

Security measures may include:

· SSL encryption

· Secure payment processing

· Restricted access controls

· Firewall and security monitoring

· Regular software and security updates

However, no online platform can guarantee absolute security.

12. Third-Party Services

Our website may contain links to third-party websites or services.

E2C-shop is not responsible for the privacy practices or content of external websites.

Customers are encouraged to review the privacy policies of third-party services separately.

13. Children’s Privacy

E2C-shop does not knowingly collect personal data from children under the age of 16.

If we become aware that personal data from a child has been collected without appropriate parental consent, we will take reasonable steps to delete such information.

14. Marketing Communications

Customers may receive marketing emails or promotional communications if they have subscribed or consented.

Customers can unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us directly.

15. Changes to This Privacy Policy

E2C-shop reserves the right to update or modify this Privacy Policy at any time.

Changes will be published on this page with an updated revision date.

16. Contact Information

For questions regarding this Privacy Policy or personal data processing, please contact:

E2C-shop / E2C B.V.
Aploniastraat 33
3084 CC Rotterdam
Netherlands

Email: info@e2c-shop.com