Contact Us
Get in Touch with E2C-shop
Thank you for your interest in E2C-shop.
Whether you have questions about batteries, inverters, product compatibility, shipping, warranty support, or business cooperation, our team is here to help.
We are committed to providing professional customer service and reliable after-sales support for customers across Europe.
Customer Support
For general product inquiries, order assistance, or pre-sales consultation, please contact our customer service team:
Customer Service Email：
info@e2c-shop.com
Customer Service WhatsApp：
Customer support is currently available in English.
After-Sales & Technical Support
For warranty requests, technical support, or after-sales assistance, please contact our support team:
Support Email
info@e2c-shop.com
Response times may vary depending on inquiry volume, technical complexity, weekends, public holidays, or peak sales periods.
Company Information
E2C B.V. / E2C-shop
Head Office: Rotterdam, Netherlands
Chamber of Commerce (KVK): 65432231
VAT Number: NL 856 109 745 B02
E2C Energy was founded in 2016 and operates as a renewable energy distribution and supply company focused on energy storage systems, inverters, batteries, and renewable energy products across Europe.
With multiple warehouses located throughout Europe, we provide improved inventory availability, professional logistics, and efficient delivery services for residential and commercial customers.
Business Cooperation
For distributor partnerships, B2B cooperation, or brand collaboration opportunities, please contact us via email with your company information and cooperation request.
Business Cooperation Email
info@e2c-shop.com
Customer Service Hours
Monday – Friday
09:00 – 18:00 (CET)
Responses may take longer during weekends, holidays, or peak sales periods.
Online Contact Form
Customers may also contact us through the contact form available on our website.
Our team will respond as soon as possible.
Important Notice
E2C-shop does not provide on-site installation services.
All batteries, inverters, and related electrical products should be installed by qualified electricians or certified installers in accordance with local regulations, safety standards, and manufacturer guidelines.
E2C-shop cannot provide remote electrical installation instructions, certified engineering services, or legally binding technical installation advice.
High-voltage battery systems and electrical installations must not be installed, modified, or serviced by unqualified persons.
For electrical emergencies, fire hazards, battery leakage, smoke, overheating, or other safety incidents, customers should immediately contact local emergency services and qualified professionals.